However, in 30 consoles worldwide, these failures are reported to have caused minor injury or minor property damage. In seven instances, customers reported sustaining a minor burn to their hand. In 23 instances, customers reported smoke damage, or minor damage to a carpet or entertainment center.
In all regions except Continental Europe, Xbox consoles manufactured before Oct. 23, 2003, require a replacement power cord. In Continental Europe, consoles manufactured before Jan. 13, 2004, require a replacement power cord.
“This is a preventative step we’re choosing to take despite the rarity of these incidents,” said Robbie Bach, senior vice president of the Home & Entertainment Division at Microsoft. “We regret the inconvenience, but believe offering consumers a free replacement is the responsible thing to do.”
To order a replacement cord, consumers should go to http://www.xbox.com and click on the Power Cord Replacement for Xbox link. Replacement cords will arrive two to four weeks after the order is placed. While waiting for the new cord to arrive, consumers should turn off their Xbox consoles when not in use.
Customers who cannot access the World Wide Web should contact Microsoft at the appropriate toll-free number listed here:
Australia: 1800 073 897
Canada: (866) 271-0450
France: 0 800 97 01 76
Hong Kong: 800901727
Republic of Ireland: 1800923947
Netherlands: 0800 0200371
New Zealand: 0800 880 029
Singapore: 800 852 3567
United Kingdom: 0800 028 9276
United States: (866) 271-0450
Not all replacement cords that Microsoft supplies to program participants will look the same. The type of cord shipped will depend on the date the console was manufactured and the country in which it is used.