CAROL GOOD and DAMON ROSA alleged they were terminated after Abdul unfairly accused them of failing to help her change the time of her flight out of the city earlier this month (06JAN06).
But Silverton president CRAIG CAVILEER insists "the alleged decision to recently terminate two of our team members was not based on any request or direction of Ms Abdul as has been reported by the media".
He adds the allegations "are totally unfair to Ms Abdul as she is recognised as one of the most kind, compassionate and caring personalities in the world".
But Good maintains, "My termination paper says 'rudeness to customer' and Damon's says 'did not provide customer service'."
The pair allege Abdul verbally abused them after she called at 6am and asked them to change her 7.40am flight booking.